About our Client:
Fruition is delighted to be exclusively partnering with a leading Geelong based IT managed services provider. Forward thinking, cloud ready and leading with strategy to help their clients drive their business goals and create a roadmap for positive change, our client takes care of day-to-day IT operations for a range of businesses from micro and small operations through to national brands. They also generously reward and recognise their people and foster an innovative culture focused on fun and high performance. As a result of increasing demand for their services, an exciting full time opportunity now exists for an experienced Level 2 or Level 3 Systems Engineer to join the team.

About the Opportunity:
Reporting to the Service Desk Manager, you’ll manage and provide a single point of contact for escalations to end-users, respond to requests for technical assistance and provide support to clients relating to issues involving Microsoft’s core business applications and operating systems. You’ll troubleshoot and diagnose problems and advise on appropriate actions, delivering strategic solutions on a variety of technical issues at the network level: WAN and LAN connectivity, routers, firewalls and security. You’ll monitor systems performance and ensure software, hardware and servers run smoothly and follow standard helpdesk procedures, logging all helpdesk interactions and redirecting or escalating problems when required, to correct resources. You’ll track and route problems, resolving and mitigating where you can and you’ll keep accurate records of tasks being performed and develop and maintain policy and procedural documents. Also providing technical support to backup and disaster recovery solutions, you’ll reduce the volume of incidents by identifying and eliminating root causes through proactive problem management processes and communicate extensively with clients and customers and manage expectations effectively.

About You:
With proven experience in a similar role, ideally with a managed services provider, you’ll have significant knowledge and experience maintaining Windows based environments, including Active Directory, and previous experience maintaining and troubleshooting cloud services such as AWS, Azure and O365. Familiar with ticketing systems and prioritising your workload, you have keen problem solving and troubleshooting skills and excellent communication skills. You have experience with routing, firewalls, switches and backup and recovery systems. Friendly, approachable and customer oriented, you’re accustomed to being an escalation point for critical failures within customer environments and have skills to manage service failures through to resolution, and can adequately manage customer expectations. You also enjoy continuous learning and development, progressing your technical knowledge and career, and can think on your feet and work with a sense of urgency but remain calm during peak or stressful periods. Ideally complemented by tertiary qualifications (degree or diploma), having achieved or studying towards relevant industry accreditations (Microsoft etc) would be highly regarded but not essential.

About the Perks:
Offering competitive remuneration, our client encourages a fun and collaborative work environment where individual and team efforts are recognised and rewarded. They offer challenging career pathways working on interesting projects that make a difference and offer continuous professional development and the opportunity to learn from a diverse team of talented individuals. Part working from home flexibility is available and in addition to enjoying genuine work/ life balance, you’ll also receive fresh weekly fruit, monthly corporate massages, pizza/ casual Fridays, quarterly team dinners and more!

About Applying:
For further information on this opportunity please contact Lauren Hogan of Fruition Recruitment directly on 0439 351 629 to discuss in absolute confidence. To apply, follow the links or email lhogan@fruitionrecruitment.com.au with an up to date CV outlining your experience and that includes your suburb of residence.

About Us:
Fruition Recruitment is a Geelong based boutique recruitment firm that specialises in Geelong recruitment, executive search and talent advisory. With a reputation for providing industry leading results, Fruition works hard to provide a fresh alternative to sales-driven agencies and is a business that clients love working with and candidates trust. We are working on this vacancy on behalf of our client.

Please note, hand delivered CVs or office drop ins will not be accepted (candidate meetings are by appointment only) and due to the large volume of applications responses we receive to our advertised roles, we’re only able to contact shortlisted candidates. If it has been more than 7 business days since the date of your application and you haven’t heard from us but would like some specific feedback on your application, please feel free to contact us directly and we’d be happy to discuss with you.

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