About our Client:
Fruition is excited to be exclusively partnering with one of Geelong’s leading technology groups who are now seeking a Level 2/3 IT Support Engineer (Helpdesk) with managed services experience across a range of technologies to support their growing client base.

About the Opportunity:
In this role, you’ll serve as the backbone of the company and will act as an escalation point from first level response to fix a wide range of IT problems and field more complex IT related enquiries. You’ll resolve challenging issues directly from clients and will provide both on site and remote support to clients across an assigned territory including scheduled maintenance visits and project implementation as required. You will also perform major client infrastructure projects and upgrades, and be responsible for infrastructure maintenance, and will perform advanced diagnostics across Windows servers and services including Active Directory, Exchange, DFS, SQL, Citrix, RDS and application services. Establishing effective working relationships with clients and becoming a trusted advisor to their business on any IT related activities, you’ll install sophisticated hardware, applications, cables and other peripherals on site and resolve complex issues with backups. You will also document tips, tricks and procedures internally, log all time spent in the ticketing system and provide IT guidance and recommendations to clients around business needs.

About You:
Ideally with at least 3 years’ experience in a similar role, you will have advanced troubleshooting experience, and experience in a Microsoft environment (certifications such as MSCA, MCP, CCNA would be highly regarded). You’ll have excellent OS and applications diagnostic experience in a domain environment, experience in Microsoft Windows Server 2003/ 2008/ 2012 and above, experience in Exchange 2003/ 2007/ 2010 and above, experience in MS Windows SBS2003/ 2008/ 2011 and above, experience with Dell and HP server hardware and have an ability to fault find and fix server and PC software and hardware issues. With a demonstrated problem solving ability, you’ll have knowledge of the Windows desktop OS, XP through to 8, have basic knowledge of Windows Server and Active Directory and basic knowledge of Networking, IP addressing and routing. You’ll use initiative in your work, have outstanding customer service and communications skills and be able to work well under pressure. With a high level of independent judgement within established procedures, you’ll also have experience in an environment using tickets to resolve issues and recording work in timesheets.

About the Perks:
In this role, you will gain valuable experience across a wide variety of products and services that will no doubt assist you as you further your IT career. You’ll be working with a team of passionate and highly skilled engineers and technology professionals in a fun and friendly working environment with competitive remuneration PLUS will receive a fully maintained vehicle!

About Applying:
For further information on this opportunity please contact Lauren Hogan of Fruition Recruitment directly on 0439 351 629 to discuss in absolute confidence. To apply, follow the links or email lhogan@fruitionrecruitment.com.au with your CV.

About Us:
Fruition Recruitment is a Geelong based boutique recruitment firm that specialises in regional recruitment and talent advisory. With a reputation for providing industry leading results, Fruition works hard to provide a fresh alternative to sales-driven agencies and is a business that clients love working with and candidates trust. We are working on this vacancy on behalf of our client.

Please note, hand delivered CVs or office drop ins will not be accepted (candidate meetings are by appointment only) and due to the large volume of applications responses we receive to our advertised roles, we’re only able to contact shortlisted candidates. If it has been more than 7 business days since the date of your application and you haven’t heard from us but would like some specific feedback on your application, please feel free to contact us directly and we’d be happy to discuss with you.

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